As we announced in previous posts, we have made various updates to our space these past few weeks and have also been hard at work in the kitchen creating new pre-packaged "Heat & Eat!" items and meals for you to enjoy. Not only are these new Heat & Eat meals amazing, they are priced right! We have worked diligently to make sure our customers get GREAT value, especially during this difficult time. We are part of this community and want to do our part to help. A big thank you to everyone for your support!
Cortina Market is considered an essential service so we are open.
As we have now re-opened, we want everyone to rest assured knowing that we have provided additional staff training, and have also re-organized and reconfigured Cortina to be inline with new health requirements mandated by the government of Canada. We continue to monitor the current situation closely and are in constant contact with health officials at all levels.
Our families eat here too, so understand that we are doing everything possible to ensure all of our well being. We have taken specific additional steps in our food preparation and new packaging to be inline with provided government guidance, including the following:
- Staff have been educated with new, rigorous food handling and safety protocols, including extra cleaning, washing and sanitizing.
- We are proceeding with an abundance of caution to ensure healthy staff at all times. We have mandated to all employees and suppliers who are feeling ill, regardless of symptoms, to refrain from coming to work. We respectfully ask our guests to do the same.
- We have reduced/eliminated unnecessary "touch" surfaces, including the encouragement of cashless transactions.
- We have transformed all previously open-air displayed food items to new pre-packed takeaway containers for both safety and convenience. We will no longer showcase food items in open-air display units until further notice.
Note that the health and well-being of our families, customers, staff and community is why we exist. That will always be of paramount importance to us and will be our top priority in all our decisions and actions moving forward. Thank you for your patience and understanding. We look forward to serving you again.
Sincerely, Dino Villalta, President/CEO